About

Etimad Travel and Hospitality is a United Kingdom–incorporated company established on 2 January 2019, built on a vision to redefine pilgrimage travel through professionalism, reliability, and refined hospitality. Since its inception, Etimad has emerged as a trusted name in pilgrimage services, delivering seamless, dignified, and memorable journeys for pilgrims across the globe.

With a strong foundation in travel management and pilgrim care, Etimad has been serving the Hajj and Umrah sector since 2019, ensuring that every journey is not merely a trip, but a spiritually fulfilling and well-orchestrated experience, from departure to return.

At Etimad, we believe that pilgrimage travel demands more than logistics. It requires trust, precision, cultural understanding, and heartfelt hospitality. Our approach centers on creating end-to-end experiences, where pilgrims feel cared for at every touchpoint, from airport to airport.

To elevate the standard of pilgrimage services further, Etimad Travel and Hospitality has entered into a strategic collaboration with Abu Al-Jadayel Food Services, one of the Kingdom of Saudi Arabia’s most established and respected food service operators.

• Etimad Travel & Hospitality serves as the Commercial Arm, responsible for client engagement, government coordination, program design, and international operations.
• Abu Al-Jadayel Food Services serves as the Operational Arm, delivering large-scale, high-quality, safe, and compliant food services on the ground in Saudi Arabia.

This partnership brings together international travel expertise with five decades of operational excellence in food services, creating a fully integrated solution for pilgrimage management.

Abu Al-Jadayel Food Services is a Saudi-based company with over 50 years of experience in providing large-scale food solutions across aviation, Hajj and Umrah, healthcare, government institutions, and major events.

• Production capacity exceeding 300,000 hot meals per day
• Central kitchens exceeding 10,000 square meters, among the largest in the Middle East
• Full compliance with HACCP and ISO food safety standards
• Proven track record in serving millions of pilgrims annually
• Operations across Makkah, Madinah, Jeddah, Riyadh, the Eastern Province, and Yanbu

Abu Al-Jadayel is recognized for its reliability, consistency, and ability to operate at scale without compromising quality or safety.

Together, Etimad and Abu Al-Jadayel offer a holistic pilgrimage solution, combining:

• Seamless travel planning and coordination
• VIP-focused hospitality standards
• Freshly prepared hot meals, culturally aligned with South Asian preferences
• Operational discipline and food safety at the highest international benchmarks
• A single accountable framework from arrival to departure

This integrated model ensures that pilgrims experience comfort, dignity, and care throughout their sacred journey.

Etimad Travel and Hospitality, in collaboration with Abu Al-Jadayel, is now focused on expanding operations into South Asian markets, with particular emphasis on:

• Pakistan
• India
• Bangladesh
• Sri Lanka
• South Asian diaspora communities across Europe, the UK, North America, and beyond

Our objective is to deliver unmatched quality food services and hospitality experiences, tailored to regional tastes and cultural expectations, while maintaining global operational standards.

This combined profile is presented with the intent to serve VIP pilgrimage clientele and government-endorsed programs, particularly under the esteemed oversight of the Hajj Ministry of Pakistan.

• Support premium and VIP Hajj programs
• Deliver scalable solutions for large pilgrim groups
• Uphold transparency, compliance, and operational excellence
• Represent a partnership built on trust, experience, and long-term commitment

With Etimad Travel and Hospitality refining the journey, and Abu Al-Jadayel redefining on-ground hospitality through exceptional food services, this partnership offers a new benchmark for pilgrimage excellence.

A journey of faith deserves nothing less than excellence, care, and unwavering reliability.

Travel Refined. Hospitality Redefined.